Frequently Asked Questions
Why I can’t Login?
What should I do if I have trouble logging in?
Please follow these instructions:
- Check your login details. Your login username is the email address you used for registration.
- If you have forgotten your password, please select the “Forgot your password?” option on the Sign In page. Complete the information regarding your registration details and select the “Reset your password” option.
- Please make sure that your web browser accepts cookies.
- If you are still unable to access your account, you can contact our Customer Service at [email protected] and indicate the problem. We will assign a new password for you and you can change it once you log in.
Where is my order?
Please check if you have received the“shipping email”from us.
- If you have, please use the tracking number to track your shipment on the following website : https://www.17track.net/en
- If you have not, please patiently wait for 3-5 days, or contact our customer service.
Can I cancel my order?
We do not currently hold a feature which allows customers to cancel their orders. However, please contact the customer service team ( [email protected] ), who will cancel your order if it has not already been dispatched.
Can I get a refund if the price has changed since I ordered it?
Our prices change in response to fashion trends, stock and demand from customers. Therefore, we are unable to refund the difference.
Can I amend any part of my order?
Unfortunately, we are unable to alter your order in any way, including amending the billing address, the delivery type and items or sizes purchased.
Can I get a discount if I make a larger order?
Yes, the more pieces you purchase, the higher the discount. If you are interested in bulk purchasing, we would be happy to provide you with a quotation. Please contact our customer service team ( [email protected] ) com and provide the following information:
I have not received my order
Tracking your order is easy. Please check your inbox or spam folder for the shipping notification email.
Then proceed to copy and paste the tracking reference stipulated into the relative application as follows,
If you have not received it, please provide your order number to our customer service team, and we will promptly check the shipping information for you.
Store Name : SENIOR TRADE LTD.
Address : 69 Aberdeen Avenue, Cambridge, England, CB2 8DL